St. Joseph Heritage Medical Group is committed to partnering with you in maintaining your good health. As a patient, you have the right to:
- Exercise these rights without regard to gender, sexual orientation or cultural, economic, educational or religious background.
- Receive information about our medical group, its services, and health care providers.
- Be treated with professionalism, respect, courtesy and dignity.
- Have all matters considered with privacy and confidentiality.
- Participate in decisions about healthcare and treatments, as well as receive adequate information about your diagnosis and proposed treatment plan from your healthcare provider.
- A candid discussion of appropriate or medically necessary treatment option for your condition, regardless of cost or bene fit coverage.
- Refuse any procedure or treatment if you so desire and be told what effect this may have on your health.
- Be informed of abnormal test results in a timely manner.
- Obtain a second opinion by another St. Joseph Heritage Medical Group provider.
- Have access to acute medical care twenty-four (24) hours a day, through emergency room coverage, every day of the year if you have a life threatening medical condition.
- Have the physician whom you visit focus his or her best efforts on your behalf in order to make a diagnosis and develop a proposed treatment plan based on the information available at the time of the visit.
- Receive complete information about our fees upon request.
- Right to voice complaints or appeals about the medical group or the care provided.
- Knowledge that the Medical Group specifically does not reward practitioners or other individuals conducting utilization review for issuing denials of coverage, service or decisions that result in under utilization.
- Have the right to submit to the provider an amendment to the medical record if upon review the patient believes any item or statement is incorrect or incomplete.
- Right to be represented by parent, guardians, designated family members or other conservators for those who are unable to fully participate in their treatment decisions.